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File photograph of Abhishek Sharma© AFP
Indian cricket workforce star Abhishek Sharma has come down exhausting on Indian airline Indigo for a nasty expertise whereas travelling on the Delhi airport. Whereas he didn’t present the small print of his vacation spot, Sharma, who has performed 12 T20Is for India and also will play within the workforce’s subsequent fixture in opposition to England, mentioned the airline’s poor service ruined his vacation. He accused the airline of unnecessarily redirecting him to completely different counters, which in line with him, led to a missed flight.
“I had the worst experience with Indigo at Delhi airport, and the behaviour of staff, especially counter manager Ms Sushmita Mittal, was absolutely unacceptable. I arrived on time at the correct counter, but they redirected me unnecessarily to another counter. only to tell me later that check-in was closed, making me miss my flight. I only had a one-day holiday, which has now been completely ruined. To make it even worse, they are offering no further helpful assistance. This is by far the worst airline experience, and worst staff management I’ve ever had,” Abhishek Sharma mentioned in his Instagram story.
The ‘AirHelp Rating report 2024’ positioned the home provider close to the underside at 103rd place out of 109 analysed. The report additionally ranked Air India at 61st and AirAsia at 94th.
Low-cost airline IndiGo on Wednesday refuted findings of a report which claimed that IndiGo has been ranked among the many world’s worst airways this yr.
In a press release, IndiGo mentioned that India’s aviation regulator, Directorate Basic of Civil Aviation (DGCA), publishes information on airline punctuality and buyer complaints month-to-month.
“IndiGo has consistently scored high on punctuality and has the lowest customer complaint ratio for an airline of its size and scale of operations,” mentioned the airline.
It additional acknowledged that the information printed within the survey by AirHelp, an EU declare processing company, “does not report the sample size from India, and neither takes into account the methodology or compensation guidelines used by the global aviation industry – casting a doubt on its credibility”.
With IANS inputs
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Publish date : 2025-01-13 11:38:07
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